IAQC Evaluation for Mobility Operators
A structured, membership-based evaluation pathway used by IAF committees and the International Automotive Quality Council (IAQC) to review mobility-operator practices, evidence, and governance alignment in a consistent, documented manner.
What the IAQC evaluation is (and what it is not)
The IAQC evaluation is a committee-led review process available to IAF members in the Mobility & Service Operators category. It focuses on how an operator defines, implements, and monitors key controls across safety, operations, service quality, and data responsibility, using evidence provided by the member.
IAF is a membership-based federation and does not act as a regulator. Any recognition or approval outcomes occur only after membership and are subject to committee review with IAQC oversight, based on documented criteria and the completeness and credibility of the submitted evidence.
Core elements reviewed during evaluation
The evaluation is designed to be repeatable and auditable: it emphasizes defined scope, traceable evidence, and governance accountability. The exact depth of review depends on the operator’s service model (e.g., fleet-based, platform-enabled, multimodal, or managed services) and declared scope.
Scope definition and service boundaries
Clear description of services in scope, operating geographies, partner dependencies, and interfaces (drivers, vehicles, platforms, subcontractors), including exclusions and assumptions used for the review.
Documented controls and evidence pack
Policies, procedures, training records, incident logs, supplier/partner controls, and management review outputs presented in a traceable format that supports committee verification.
Performance monitoring and corrective action
How the operator measures service performance and safety outcomes, manages nonconformities, performs root-cause analysis, and verifies effectiveness of corrective actions over time.
Governance, accountability, and third-party alignment
Defined roles and escalation paths, oversight of subcontractors and technology providers, change management, and evidence that governance controls remain effective as the service scales or changes.
Typical evaluation flow for members
Members typically begin by confirming evaluation scope and submitting an evidence pack aligned to the applicable mobility-operator criteria. A committee review then assesses completeness, internal consistency, and alignment to the stated scope, and may request clarifications or additional evidence where needed.
Where recognition or approval is considered, it is only after membership and follows committee recommendation with IAQC oversight. Outcomes are documented, time-bounded where applicable, and may include follow-up expectations (e.g., updates after material operational changes or periodic re-review).
How IAQC oversight connects to IAF governance
IAQC provides oversight to help ensure evaluations are applied consistently across members and committees, with clear criteria, documented decision records, and controlled handling of submitted materials. This supports transparent governance within IAF’s membership framework while keeping accountability with the member organization for implementation and ongoing control effectiveness.
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