Recognition for Authorised Service Networks A corporate quality and trust framework for automotive service centres, outlets, mobile units and remote technical operations.
Programme status: prepared for IAF adoption The document set supports consultation and readiness planning. Effective operation requires recorded adoption, validated pilots and an operational verification route. IAF recognition does not create a manufacturer appointment, approve every repair or replace market permissions.
25 Common sections
10 Service profiles
8 Risk domains
204 Identified requirements
Service profile map
Every outlet is assessed against its actual work NET is mandatory for the accountable network centre. Every additional profile and technology domain is selected from the work actually controlled or performed at each fixed outlet, mobile unit or remote hub.
NET Network centre & governance Accountable direction, franchise oversight and enforceable control of included outlets.
GEN General mechanical service Routine maintenance and mechanical repair for declared vehicle classes.
EVB Electric, hybrid & battery service Work on electrified vehicles, traction batteries and charging interfaces.
ADAS Diagnostics & calibration Electronic diagnosis, sensing, calibration and driver-assistance repair.
COL Collision & structural repair Body, glass, structural, restraint, refinishing and critical joining work.
HCV Commercial & fleet service Heavy vehicles, buses, trailers and specialist or adapted fleets.
MOB Mobile, roadside & recovery Mobile units, roadside assistance, collection and controlled recovery.
REM Remote diagnostics & software Connected diagnostics, remote support and controlled software interventions.
SPC Specialist services Tyres, wheels, climate systems, drivetrain units and declared specialist families.
LVM Light mobility & adaptations Motorcycles, light mobility and personal-accessibility vehicle adaptations.
Requirement architecture
A 204-requirement service assurance map Central network performance cannot conceal a weak outlet. Each applicable control, service profile and triggered risk domain must be supported by original job evidence and physical assessment.
Framework layer Structure Purpose
Corporate baseline 100 requirements in 25 sections Identity, governance, competence, facilities, intake, diagnosis, repair, release, customer remedy and records. Service profiles 10 profiles × 4 requirements Adds technical controls for each actual service family and operating model. Technology & risk domains 8 modules × 4 requirements Covers high voltage, batteries, sensing, software, structures, alternative fuels, automation and distributed fleets. Internal directives 8 directives × 4 requirements Controls eligibility, every-site coverage, audit effort, decisions, status, appeals and information governance.
Controlled document set
Read, prepare and preserve the evidence Use the Programme Standard as the authoritative framework. The manuals, guides and controlled forms implement it and cannot weaken its requirements. Each file opens as a PDF in a new tab.
Standard & Internal Directives The complete service baseline, profiles, risk domains, directives and annexes.
Applicant Guide Scope selection, outlet evidence, job populations, physical access and readiness.
Corporate Recognition Application Network identity, service profiles, sites, authorisations, adoption and declarations.
Network Scope & Authorisation Schedule Centre, outlet, mobile/remote scope, service families and underlying authorisations.
Service Job Authorisation & Release Dossier Customer consent, diagnosis, job controls, critical checks, release and handover.
Self-Assessment & Evidence Dossier Implemented controls, site outcomes, gaps, indicators and evidence mapping.
Service Operations & Evidence Manual Practical intake, diagnosis, repair, safety, verification, release and record controls.
Assessment Checklist Assessor-facing applicability, evidence, findings and decision record.
Audit & Recognition Manual Every-site audit planning, job sampling, panels, surveillance, appeals and status actions.
Status & Mark Usage Rules Authorised network wording, verification, outlet claims, corrections and misuse response.
Governance & Monitoring Toolkit Controlled records for network screening, site audits, findings, monitoring and continuity.
Prepared decision controls
Important periods and safeguards Control Prepared period Meaning Implemented history Minimum 6 months Includes internal audit, management review and three completed jobs per family/site. Recognition term Maximum 3 years No conditional initial recognition and no automatic extension. Surveillance Months 12 and 24 Every included operational site requires a physical visit annually. Initial and renewal coverage Every site and unit Statistical site sampling does not replace full physical coverage in this edition. Unplanned material change Within 5 calendar days Serious incidents remain subject to the faster 48-hour notification rule. Appeal Within 30 calendar days A different three-person panel reviews the challenged decision.
Build a job-traceable network evidence pack Start with the Applicant Guide, verify every underlying authorisation and map the complete customer-to-release evidence chain for each service family and site. Contact IAF before presenting any dossier as a live recognition application.